Co-managed Security Services

Firewall - IDS - VPN

NetWorks Group recognizes that no one knows a network infrastructure better than the people who are supporting and maintaining it every day. But staying current with the dynamic life cycle of secure networking is demanding, and requires resources. Our co-managed services allow you to add security experts to your team while retaining control of your network. Your network devices stay on site; you retain real-time administrative and access privileges and dictate change control. You determine length of engagement.

In summary, you enjoy the advantages of outsourcing (increased security, productivity, accountability and peace of mind) with greater control and at a fraction of the cost of traditional managed services. You focus on the day-to-day business of network operations while we provide these security services:

Co-Managed Firewall Service

• Standard help desk support
• Regular review of all logs with notification of significant events
• Configuration management through secure in-band connections to perform firewall and operating system modifications
• Remote installation of updates and patches
• Major version revisions of the firewall as needed
• Backup configuration files are maintained to allow for quick rebuilds in the event of a hardware failure
• Monthly reports include data on device performance and the status of changes, upgrades, patches and other related system maintenance
• A guaranteed four-hour response time

Co-Managed Intrusion Detection Systems (IDS) Services

Co-managed IDS service is available at two levels:

Level 1:

• Weekly updates of attack signatures and patches
• Regular review of all logs with notification of significant events
• Configuration management through secure in-band connections to perform IDS and operating system modifications
• Major version revisions of the IDS as needed
• Backup configuration files are maintained to allow for quick rebuilds in the event of a hardware failure
• Monthly reports include data on device performance and the status of changes, upgrades, patches and other related system maintenance

Level 2:

• All Level 1 services
• Daily review of all logs with notification of significant events
• Diagnosis of significant events; should these events cause harm, the assistance in the recovery from those events by reloading the OS and restoring backup data
• A guaranteed four-hour response time

Co-Managed Virtual Private Network (VPN) Service

• Audit of current VPN design and configuration
• Remote management of VPN gateways
• New tunnel creation
• Troubleshooting
• Coordination and testing
• Change control process
• Software license management